Delivery and returns

Delivery in the UK is FREE for pre-curated parcels, £6.99 for bespoke Parcels and £1.99 for Love letters.

Parcel one-hour delivery window
Each Parcel is hand-delivered by a DPD courier. You’ll receive a text to the number you provide at checkout when your Parcel is on its way. Your text will give you tracking information, a one-hour delivery slot, plus options to reschedule or leave in a safe place.

Unless requested, your Parcel will be delivered Monday – Friday and will arrive within 2 working days of ordering*.

Love letters 
Love letters are sent via First Class Royal Mail Post and will arrive within 2-3 working days of ordering. They are letter box friendly, so if no one is home, it will be waiting on the doormat to make someone smile. 

In a rush?
If you need your Parcel to arrive on a specific date, at the weekend or you need a Parcel ASAP, email us at concierge@parcellondon.com before you place your order and we’ll do what we can to help.

International shipping
When you come to checkout, we currently only ship to the UK as standard, but arrange many international orders to a huge range of countries. Please email us at concierge@parcellondon.com for your international shipping quote before you place your order.

Returns and exchanges
Due to the personalisation element of our service we only accept returns if the Parcel or items included are damaged or defective. If this is the case, please email us at info@parcellondon.com within 7 days of receiving the Parcel and we can arrange an exchange or refund.

*Deliveries to the Channel Islands, Isle of Scilly, Scottish Islands, Scottish Highlands, Isle of Man and Northern Ireland may take up to 4 working days.