FAQs
How much is delivery?
Parcels £6*
Mini Parcels £3.99*
Royal Mail strikes
During Royal Mail strikes all Mini Parcels will be sent with DHL at no extra cost.
Where is my Parcel?
You should receive a confirmation email when your Parcel has left our HQ and is with the courier (We may end up in your spam folder). The email will contain a tracking number. If the link isn’t working, you can copy and paste the tracking number into this link https://www.dhl.com/gb-en/home/our-divisions/parcel/business-users.html
If you ordered a mini Parcel, you'll receive a confirmation email when your Parcel has been posted with Royal Mail.
How long will my Parcel take to be delivered?
Parcels are sent with DHL. The processing and delivery take 2-4 working days from ordering. *
Mini Parcels are sent Royal Mail first class. The processing and delivery take 2-5 working days from ordering. *
How will the recipient know the Parcel is coming?
Each Parcel is hand-delivered by a DHL courier. The number provided at checkout will be sent a text message from DHL when your parcel is on its way (we request that you give the recipients UK mobile number rather than your own, we won't tell them what's coming, just that a delivery is due.) The text gives tracking information, a one-hour delivery slot, plus options to reschedule or leave in a safe place.
How do I reschedule a delivery?
If a delivery has been missed you can use your tracking number from the confirmation email or text from DHL to reschedule a delivery or choose a safe place for next time.
Can I get next day delivery?
We aren’t currently able to offer next day delivery but if you’re in a rush email concierge@parcellondon.com and we’ll do everything we can to get your Parcel out as soon as possible.
Can I ship internationally?
We currently ship internationally for orders of over 30 parcels, this is due to complications caused by COVID and Brexit.
Can I order in advance of a special occasion?
Absolutely! If you’d like us to hold a Parcel and send it out closer to a certain date you can add a note with the ideal delivery date in the ‘notes for wrapper’ section or email concierge@parcellondon.com with your order number and desired delivery date. You can also request a ‘save for …’ sticker which we can add a date or occasion to and stick to the outside of the Parcel.
Can I change my order details or delivery address?
If the order hasn’t been processed we can amend any part of your order including delivery address, please email info@parcellondon.com with your order number and amendment.
I’ve created a bespoke Parcel, will the gifts be wrapped inside the box?
Yes, all the gifts you choose will be added inside the Parcel with shred and tissue paper, with your hand written card on top, tied with a bow. No order details are included, we want the gift to arrive as if you’ve hand delivered it yourself.
Do you make corporate gifts?
Absolutely! We’ve created employee gifts, staff hampers and client gift boxes for brands including Google, ExCel London and AlixPartners to name a few. Visit our corporate page for our catalogue and order details.
Do you make food hampers?
Yes! Our delicious food hampers launched this year just in time for corporate Christmas gifts for clients and employees as well as fabulous thank you gifts for all year round. They’re a minimum order of 15, you can find the catalogue and all the details on our corporate page.
Returns and exchanges
Due to the personalisation element of our service we only accept returns if the Parcel or items included are damaged or defective. If this is the case, please email us at info@parcellondon.com within 7 days of receiving the Parcel and we can arrange an exchange or refund.